Adobe Breach – Threat Actor Allegedly Claims Leak of 13 Million Support Tickets and Employee Records

### Executive summary: A threat actor calling itself “Mr.Raccoon” claims to have breached Adobe through an Indian BPO contractor, deploying a Remote Access Tool (RAT) and phishing to escalate access and export a large dataset—allegedly 13 million support tickets, 15,000 employee records, HackerOne submissions, and internal documents—due in part to a support-ticket export misconfiguration; these claims are unverified and Adobe has not confirmed the incident.