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Internet Archive exposed again – this time through Zendesk

ID: 3cce1f56-ce07-525c-977f-7706e88be104

STIX ID: report--3cce1f56-ce07-525c-977f-7706e88be104

Feed Name: The Register (Security)

Threat Score
72/100

Date Published: 2024-10-21

Date Updated: 2026-04-26

Author: Simon Sharwood

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Unknown actors claim they obtained Zendesk API tokens disclosed in the Internet Archive's GitLab secrets and used them to access and/or exfiltrate over 800,000 support tickets dating back to 2018, then sent a mass email demonstrating access. The Internet Archive acknowledged an infosec incident but has not publicly confirmed token rotation or full remediation; the event represents a substantial customer data exposure and reputational risk.

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