SpiderOak One customers threaten to jump ship following datacenter upgrade
ID: 8563e866-83bd-526d-9122-b9d89299764e
STIX ID: report--8563e866-83bd-526d-9122-b9d89299764e
Feed Name: The Register (Security)
Following an April 24 datacenter migration, SpiderOak One experienced extended service disruptions that left some users unable to back up data, prompting cancellations, refunds, and complaints about communication and billing glitches after resynchronization. The company reported ~99% operability while repairing a remaining server cluster, denied hardware failure as the root cause, and continued providing updates via its reactivated X support account without committing to a firm full-restoration date.
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