Admin took out a call center – and almost their career – with a cut and paste error
ID: 8e759c79-a9dd-573b-834d-abee9839ee1d
STIX ID: report--8e759c79-a9dd-573b-834d-abee9839ee1d
Feed Name: The Register (Security)
A lighthearted tale describes how a Florida call center running Ubuntu and ViciDial—without a test environment—accidentally injected clipboard-copied adult jokes into live sales scripts for 300 agents, causing chaos before management was given a flimsy technical excuse. The story highlights the pitfalls of editing in production and the risks of weak change controls.
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