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Ryanair faces GDPR turbulence over customer ID checks

ID: bd3e02d7-7f20-5653-9195-555bbfb1d161

STIX ID: report--bd3e02d7-7f20-5653-9195-555bbfb1d161

Feed Name: The Register (Security)

Date Published: 2024-10-05

Date Updated: 2026-04-26

Author: Richard Speed

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Ireland’s Data Protection Commission has opened a cross-border inquiry into Ryanair’s Customer Verification Process—specifically its use of facial recognition and other ID checks for customers booking via third-party OTAs—to determine whether the processing of personal and biometric data complies with GDPR requirements for lawfulness and transparency. Ryanair maintains the verification is necessary to protect customers from unauthorized OTAs and asserts it complies with GDPR.

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