7 Incident Response Metrics and How to Use Them

This article explains seven key incident response metrics—Mean Time to Detect (MTTD), Mean Time to Acknowledge (MTTA), Mean Time to Recovery (MTTR), Mean Time to Contain (MTTC), system availability, SLA compliance, and Mean Time Between Failures (MTBF)—how to calculate them, and how they help measure and improve incident response maturity; it also briefly promotes SecurityScorecard’s continuous monitoring platform as a tool to support these metrics.