CDK Global Cyber Incident Affects Automotive Dealers Across the US

On June 19–20, 2024, CDK Global experienced a large-scale cyber incident that prompted shutdowns of most SaaS systems supporting roughly 15,000 dealership locations, disrupting CRM, financing, payroll, inventory and other dealership operations; partial restorations were reported then a second incident prompted further shutdowns while investigations continue. The company has not confirmed technical details or attribution, though some external reporting has suggested ransomware; customer care channels were prioritized for restoration and customers were given phone numbers for status updates.