RMM Tools Crucial for IT Operations, But Growing Threat as Attackers Weaponize Them

The report warns of a sharp rise in abuse of Remote Monitoring and Management (RMM) tools—often delivered via targeted phishing lures (e-signature requests, invoice and voicemail notifications, file share links)—enabling attackers to gain persistent administrative access, move laterally, and rapidly deploy ransomware or conduct supply-chain attacks against MSP customers; it recommends behavioral baselining, inventory and allowlisting of RMM executables/URLs, continuous environment fingerprinting, and security awareness training to detect and mitigate these intrusions.