What “I Love Lucy” teaches us about SOC performance

This article explains SOC alert fatigue using a production-system model (jobs, processors, buffers) and Kingman's approximation to show how variance and high utilization dramatically increase alert wait times; it recommends four practical "dials" for remediation—tune detection devices to reduce arrival rates, increase triage efficiency via automation and tooling, add analyst capacity when necessary, and reduce variance through training and staffing—to help teams regain control of their alert workloads.