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How we built it: the Expel SOC-in-the-Sky

ID: 4cde493d-14b8-5099-a9d4-dbd3c573c9a9

STIX ID: report--4cde493d-14b8-5099-a9d4-dbd3c573c9a9

Feed Name: Expel Blog

Date Published: 2023-03-10

Date Updated: 2026-04-27

Author: Jon Hencinski

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**Executive summary:** Expel describes establishing a temporary "SOC-in-the-Sky" during a company kickoff in Miami to maintain 24×7 coverage for customers, outlining the physical setup, staffing, tooling, and operational workflow. The post highlights scale and performance metrics—processing approximately 2.5–3.5 billion events daily from 100+ integrations, automation by detection and orchestration bots (Josie™ and Ruxie™), handling roughly 10–15 security incidents per day (account takeover, ransomware-related access, cloud misconfigurations, and authorized red teams), and investigating about 1,000 suspicious emails daily—while emphasizing the integration of people and platform rather than reporting any single security incident.

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