Transparency in MDR: three use cases

This blog post from Expel explains why transparency is a core principle for their managed detection and response service: making SOC activity, configurations, and investigative timelines visible drives accountability, trust, and continuous improvement. It describes three levels of transparency (basic awareness, inspection, and proactive ownership), practical challenges such as information overload and failure modes, metrics they use to measure quality (including customer-reported incidents), and the next goal of proving decisions rather than just showing them.