A new way to recruit: Our approach to building Expel’s Phishing team

**Executive Summary:** Expel describes the creation and operation of a specialized phishing team used to protect MDR service continuity, reduce analyst burnout by automating repetitive tasks, and widen the talent pool by hiring for traits (curiosity, candor, etc.) rather than skills; the program shortens onboarding, provides a clear career pipeline into MDR roles, and aims to increase diversity and resilience in security operations.