Performance SOC metrics, part 1: Measuring efficiency

Expel’s blog post presents a practical SOC metrics strategy: define clear aims (capacity, fast response, lower wait times, throughput, quality), ensure reliable data sources, and focus on three fundamental measurements—when alerts show up (seasonality), how long alerts wait (alert latency measured at the 95th percentile by severity with SLOs), and how long it takes to go from alert to remediation (alert-to-fix). The post emphasizes using automation, per-severity SLOs, quality controls, weekly/monthly reviews, and iterative improvements to prevent burnout and scale SOC operations effectively.