Healthy programs make for happy hackers. Introducing response SLAs
ID: 02e1406e-7242-5888-89bb-b9db7bd7b59c
STIX ID: report--02e1406e-7242-5888-89bb-b9db7bd7b59c
Feed Name: HackerOne Blog
HackerOne announces new response SLA features to help programs measure and improve responsiveness, including recommended SLA targets (time to first response, triage, bounty, resolution), a hacker-facing response efficiency indicator, SLA inbox labels and violations view, a program health dashboard, and the ability to pause submissions; admins can customize SLAs and a grace period until February 7, 2018 is provided to adjust settings.
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