The HackerOne Success Index - Response Efficiency

This HackerOne blog analyzes response-efficiency metrics from ~100,000 reports and recommends operational targets and best practices: aim for first responses within 12–24 hours, triage within 24–48 hours, and prioritize consistent SLAs with communication to researchers; resolution time is the dominant factor for response efficiency. It also reports bounty timing preferences (≈50% award at resolution, 18% at validation, 34% case-by-case) and advises flexibility for severe or long-lived issues while emphasizing transparency.