Internal vs Expert Triage: Why Your Triage Model Matters

This article explains best practices for vulnerability intake and triage—covering acknowledgement, validation, prioritization, handoff to remediation, common operational failure modes (competing priorities, inconsistent classification, surge volume, communication overhead, and hidden costs), the benefits of specialist triage providers, and how AI can augment but not replace human oversight; it also recommends KPIs and governance for CISOs to ensure triage drives reduced risk.