Bug Bounty or Bust! The Art of Triage

This HackerOne blog post outlines practical best practices for running and triaging a bug bounty program: share on-call responsibilities, prioritize incoming and stale reports, follow a stepwise triage process (scope, reproducibility, impact, duplication, remediation and reward), and use tactful communication to handle disputes and extortion attempts. It includes sample responses, operational checklists, and recommendations for escalation, vulnerability management, and when to engage third-party triage services.