RMM: Tool Convenience and Control Comes with a Cost

This report highlights the dual-use nature of Remote Monitoring and Management (RMM) tools, detailing how threat actors exploit their privileged access and legitimacy for reconnaissance, initial access, lateral movement, and data theft, with an example involving Microsoft Teams social engineering and Quick Assist misuse. It cites groups such as TrickBot/WIZARD SPIDER, LockBit 3.0, and APT29/COZY BEAR, and recommends layered defenses including MFA, least privilege, continuous monitoring and logging, network segmentation, UAM, EDR, and regular security assessments to mitigate RMM-based attacks.