8 Ways to Reduce False Positives in Email Security

This guidance document explains why false positives in inbound email security harm productivity and trust, and presents eight best practices—regular policy tuning, context-aware detection, reducing user friction, employee reporting, real-time guidance, integrating broader security signals, combining inbound/outbound controls, and continuous measurement—to reduce misclassification; it also positions KnowBe4’s adaptive, behavior-aware products as solutions to minimize blocking while maintaining protection.