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Xfinity Scam Might Explain Similar Scams

ID: 919e3f3b-e3cd-5adb-828f-b26db5e99ef2

STIX ID: report--919e3f3b-e3cd-5adb-828f-b26db5e99ef2

Feed Name: KnowBe4 Blog

Date Published: 2025-05-01

Date Updated: 2026-04-28

Author: Roger Grimes

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This piece describes a vishing scam in which attackers impersonate Xfinity/Comcast (and similarly T-Mobile), bolster credibility by retrieving victims’ account balances and addresses via low-friction IVR systems, and coerce payment through Target gift cards, with any apparent bill “payoff” later reversed. It underscores the risk of overly permissive customer-service authentication, warns that legitimate providers won’t request gift card payments, and urges users to verify promotions via trusted contact channels and maintain skepticism toward unexpected requests.

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