70% of companies deploying customer service AI agents see ROI in 60 days
ID: 79324417-8b2f-5d6d-9cd0-6df2ead006b7
STIX ID: report--79324417-8b2f-5d6d-9cd0-6df2ead006b7
Feed Name: ZDNet Security
The article reports on a Salesforce survey showing rapid growth in AI agent adoption for customer service (from 39% in 2025 to 66% in 2026), widespread use across channels and use cases (proactive outreach, case resolution, routing), measurable early ROI (70% see value within 60 days), evolving workforce skills and training, and an outcome-based pricing model (pay-per-resolution) to accelerate deployment.
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