'I lost two hours of my day' - why workers are frustrated with AI

Worker confidence in AI is dropping even as adoption rises, with studies showing an 18% decline in confidence alongside a 13% increase in usage due to gaps in training, misaligned expectations, and change fatigue. The article shares practical experiences from Candour (a digital marketing agency) and REACHUM (an AI learning platform), where leaders vet tools, set realistic expectations, and build training and “test and learn” practices to reduce frustration. Effective mitigation includes dedicated champions, structured training, iterative experimentation, and clearer communication about AI’s limitations and learning curve to build trust and deliver real productivity gains.