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Mass Spam Attacks Leverage Zendesk Instances

ID: 7c8d10b4-105f-5eaa-8147-ea7f9859edc1

STIX ID: report--7c8d10b4-105f-5eaa-8147-ea7f9859edc1

Feed Name: Dark Reading

Threat Score
45/100

Date Published: 2026-01-20

Date Updated: 2026-04-21

Author: Alexander Culafi

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Multiple organizations reported large volumes of spam sent through legitimate Zendesk helpdesk instances, with messages impersonating major companies and government agencies and bypassing some spam filters. Zendesk characterizes the activity as "relay spam" and has implemented additional monitoring and limits while investigations continue; the campaign poses phishing and credential-theft risks but no confirmed breach has been reported.

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