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When Brand Loyalty Trumps Data Security

ID: 879de4dd-09ea-5615-8be2-4ab8f65a34bb

STIX ID: report--879de4dd-09ea-5615-8be2-4ab8f65a34bb

Feed Name: Dark Reading

Date Published: 2025-02-20

Date Updated: 2026-05-05

Author: Paul Underwood

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This commentary discusses why consumers often forgive companies after data breaches, explores the psychological drivers behind that complacency, and urges organizations to improve basic cyber hygiene—such as enforcing MFA, enabling UTM security features, and using hardware-backed encryption—to protect customer data and maintain trust.

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