Thousands of ServiceNow KB Instances Expose Sensitive Corporate Data

AppOmni research found that approximately 45% of enterprise ServiceNow knowledge base instances — roughly one thousand KBs — exposed sensitive data (PII, internal system details, and active credentials) because of misconfigured access controls and insecure default KB properties; ServiceNow coordinated mitigations with customers and recommended administrators run diagnostics, deny unauthenticated access by default, and apply security updates.