CISA Calls for More Guidance, Less Spin, as Cyber Outages Escalate

CISA, the FBI, and partners published an advisory titled "Communicating Under Pressure" urging service providers to prioritize timely, transparent, and actionable communications during IT/OT outages and cyber incidents; the guidance emphasizes predefined authority, cross-functional coordination, empathy without PR spin, continuous updates, and accountability, citing the Cloudflare outage as an example. Experts welcome the advisory but warn that real change will likely require regulatory pressure, board oversight, contractual and insurance incentives, and stronger organizational incident-response maturity.