Learning Sales Skills Can Make Security Professionals More Effective

Sara Duffer, VP of compliance and security assurance at AWS, describes how participating in Amazon's mentorship/shadow program under Andy Jassy reinforced leadership traits—especially 'voracious curiosity'—and shifted her perspective from a pure security mindset to a broader customer-focused approach; the piece highlights lessons in persistent communication, asking constructive questions, and reducing bureaucratic friction to improve customer experience.