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Cloudflare Blames Outage on Internal Configuration Error

ID: dc97be42-2c1b-51d9-89c0-ffb06e60a324

STIX ID: report--dc97be42-2c1b-51d9-89c0-ffb06e60a324

Feed Name: Dark Reading

Date Published: 2025-11-19

Date Updated: 2026-04-21

Author: Elizabeth Montalbano, Contributing Writer

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Cloudflare suffered a widespread outage beginning at 11:20 UTC when a permissions change caused ClickHouse queries to generate an oversized 'feature file' for its Bot Management system; the file exceeded size limits, propagated across the network, and triggered repeated 5xx internal server errors for many sites. Cloudflare stopped the bad file generation, manually inserted a known-good file, restarted core proxies, and restored service by 17:06 UTC; the company attributed the incident to an internal configuration error (not a cyberattack) and outlined hardening steps to prevent recurrence.

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