What to Ask an MSSP

This report provides guidance for organizations evaluating managed security providers, detailing MSSP limitations (hidden costs, limited detection/response, legacy technology, and support/SLAs) and offering nine key questions to assess providers—covering staffing, dedicated teams, vendor selection, SLAs/MTTD/MTTR, effectiveness of reporting, required technology, proactive threat hunting, pricing predictability, and exit strategy—and recommends considering MDR solutions for stronger detection and response capabilities.