Montgomery County, Md.’s Chatbot Shows GenAI in Action
ID: 1c299c45-613a-558c-bc31-4bdb2b466987
STIX ID: report--1c299c45-613a-558c-bc31-4bdb2b466987
Feed Name: Lohrmann on Cybersecurity
This interview profiles Montgomery County, Maryland’s Monty 311 chatbot program, tracing its shift from the rules-based Monty 1.0 deployed during COVID-19 to the generative AI-driven Monty 2.0 that supports 3,000+ topics and 140+ languages. It outlines the technical architecture (Azure Synapse pipeline, Cognitive Search, OpenAI via Zammo.ai), measurable improvements in service performance, resident feedback mechanisms, and ongoing enhancements such as GIS integration, Azure Prompt Flow adoption, and UI/UX refinements, emphasizing agile delivery and continuous improvement.
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