8×8 updates CX platform with AI, analytics, and frontline management capabilities
ID: 2ef7c6d2-d3a3-5147-99ef-8b5e512b95a6
STIX ID: report--2ef7c6d2-d3a3-5147-99ef-8b5e512b95a6
Feed Name: Help Net Security
This press release announces updates to the 8x8 Platform for CX — including 8x8 AI Studio for building voice and digital AI agents, a generally available Integration SDK, enhanced real-time analytics, 8x8 Engage for frontline management, Focus Time Metrics for agent attention tracking, and Silent Mobile Authentication — intended to improve deployment speed, queue visibility, and authentication UX. The document is a product/features announcement and does not describe a cyber security incident.
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