Inside Salesforce.com's $20 Million Dollar Firmware Bug | UpGuard
ID: e1b8cbf8-2d96-5a50-953a-bd76d3d0bd39
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Feed Name: UpGuard Blog
Salesforce.com's NA14 outage was triggered by a faulty circuit breaker that exposed a storage-array firmware bug, bringing a North America database instance offline and permanently losing data written during a ~3.5-hour window; the article outlines estimated financial impact (~$20M), CEO commentary minimizing the loss, customer backlash, and the broader business risk of service outages and infrastructure bugs.
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