Your Service Desk is the New Attack Vector—Here's How to Defend It.

This FastPassCorp whitepaper argues that service desks are a primary attack surface for social-engineering campaigns and recommends shifting user verification from individual agents to a security-owned, role-based, points-based workflow integrated with ITSM. It outlines verification profiles (standard, high-assurance, contingency), benefits such as early detection and audit trails, a rollout checklist, and promotes FastPassCorp's Identity Verification Manager as a solution.