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Dell confirms its SupportAssist software causes Windows BSOD crashes

ID: 1b711de8-97aa-56b3-afd0-558da6924a43

STIX ID: report--1b711de8-97aa-56b3-afd0-558da6924a43

Feed Name: Bleeping Computer

Threat Score
35/100

Date Published: 2026-05-14

Date Updated: 2026-05-14

Author: Sergiu Gatlan

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Dell confirmed that a recent SupportAssist Remediation update (version 5.5.16.0) is causing blue-screen crashes on Windows systems; affected users are advised to disable or uninstall the service and contact Dell support if problems persist. The article also recalls past problematic Dell updates and mentions researchers finding security vulnerabilities in the BIOSConnect feature, but no active exploitation is reported.

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