Crunchyroll probes breach after hacker claims to steal 6.8M users' data

Crunchyroll is investigating claims that a threat actor breached a Telus International support agent's Okta SSO account on March 12, 2025, used malware to obtain credentials, and downloaded roughly 8 million Zendesk support tickets (about 6.8 million unique email addresses), exposing user PII and some payment details; the actor also demanded $5 million in extortion.