Securing helpdesks from hackers: What we can learn from the MGM breach

The article uses the MGM Resorts help desk breach to underscore how vishing and insufficient identity verification enable intrusions that can escalate to ransomware, and advises organizations to harden helpdesk processes through ongoing staff education, MFA-based identity verification, risk-aware workflows, secure communication channels, and regular audits/penetration tests, with a promoted solution (Specops Secure Service Desk) to enforce stronger verification for account resets and unlocks.