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New bug in classic Outlook can only be fixed via Microsoft support

ID: 3e75f43f-f7f4-5939-815e-ec12624ed10b

STIX ID: report--3e75f43f-f7f4-5939-815e-ec12624ed10b

Feed Name: Bleeping Computer

Date Published: 2025-10-01

Date Updated: 2026-07-18

Author: Sergiu Gatlan

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Microsoft is investigating a known issue causing the classic Outlook client on Windows to crash at launch for some Microsoft 365 customers; affected users are advised to open an Exchange Online support case so the service team can request a mitigation. Microsoft recommends capturing a Fiddler trace for the specific "LID:49586 - Authentication concurrency limit is reached." error and suggests using the new Outlook for Windows or Outlook Web Access (OWA) as temporary workarounds while troubleshooting steps and fixes are pursued.

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