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HP pulls faulty update that broke Microsoft Entra ID auth on AI PCs

ID: 9ec0f9bb-bde5-5f84-bfe4-f2471427ccc3

STIX ID: report--9ec0f9bb-bde5-5f84-bfe4-f2471427ccc3

Feed Name: Bleeping Computer

Threat Score
25/100

Date Published: 2025-10-23

Date Updated: 2026-07-17

Author: Lawrence Abrams

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HP distributed an OTA update for HP OneAgent on HP AI PCs containing a cleanup script that deleted certificates whose subject/issuer/friendly name contained "1E", inadvertently removing some organizations' Microsoft "MS-Organization-Access" certificates and causing affected devices to disconnect from Microsoft Entra ID; HP pulled the update and provided mitigation guidance, but impacted devices require manual recovery to rejoin Entra ID.

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