Chase will soon block Zelle payments to sellers on social media

JPMorgan Chase will begin delaying, declining, or blocking Zelle payments linked to social media contacts starting March 23 to counter a surge in scams, after customer reports indicated nearly half of Zelle and wire fraud claims (June–December 2024) originated on social platforms; the change follows a CFPB lawsuit alleging that Zelle’s operator and owner banks failed to implement adequate consumer protections, and Chase reiterates Zelle is intended for trusted contacts rather than purchases via social media.