Why Chargebacks are Just One Piece of the Fraud Puzzle

This IPQS article explains why chargebacks alone understate the true cost of fraud, highlighting hidden impacts such as account takeovers, synthetic identity, fraudulent withdrawals, false positives that drive lost revenue, and operational drag from manual reviews; it recommends tracking additional metrics (approval rate, false positive rate, manual review metrics, refund volumes, abuse rates, ATO incidents) and using richer signal-based risk scoring to reduce fraud while minimizing friction.