Rethinking remote assistance security in a Zero Trust world

The report advocates a Zero Trust approach to securing remote assistance, emphasizing explicit identity verification, least privilege, continuous risk assessment, and endpoint compliance, and promotes Microsoft Intune, Entra ID, and Remote Help as integrated solutions. It argues that remote assistance tools are being targeted by attackers and calls for policy-driven controls, real-time monitoring, and collaboration (e.g., the Windows Resiliency Initiative) to strengthen cyber resilience, urging organizations to assess current tools and embed security directly into remote support workflows.