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AI often doesn’t deliver ROI for IT departments either

ID: 17276b1d-fca3-57e4-8577-4f5946a01579

STIX ID: report--17276b1d-fca3-57e4-8577-4f5946a01579

Feed Name: CIO Security

Date Published: 2026-04-08

Date Updated: 2026-04-20

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This article advises I&O and CIO leaders to focus generative AI efforts on proven areas such as ITSM and cloud operations, use a shared scoring model to assess and prioritize use cases, and ensure AI initiatives are centrally led and grounded in clear business cases to deliver measurable value.

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