Salesforce unveils AI Help Agent with pay-per-resolution pricing
ID: 3aa2d2c4-8cf1-5c3c-8e07-ba61e5b2e975
STIX ID: report--3aa2d2c4-8cf1-5c3c-8e07-ba61e5b2e975
Feed Name: CIO Security
### Executive Summary The document outlines Salesforce's Help Agent and Agentforce 360 platform, focusing on usability and trust: it highlights easy deployment for business users, multi-channel support (voice, web, portal, messaging), integration options for actions like order and appointment management, phone number provisioning for voice, and reliance on Salesforce's Trust Layer for data protection, auditability, and role-based access controls, along with improvements to the customer service portal experience.
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