CIOs rethink IT’s operating model to deliver better business outcomes

Executive summary: The text describes a business and IT transformation focused on value-stream-driven decision making, using persistent funding, metrics and scorecards to measure ROI, and cultural change to align business and technology. It also notes that after becoming CIO of Tungsten Automation, Shelley Seewald reorganized the IT department into three components (business operations, enterprise IT delivery, and IT operations) to move away from a technology-siloed structure.