Developing a customer-first culture for IT
ID: 5e7b4b58-3cd3-5f2b-ad6c-f76496cd13b3
STIX ID: report--5e7b4b58-3cd3-5f2b-ad6c-f76496cd13b3
Feed Name: CIO Security
**Executive summary:** This excerpt is an interview with MassMutual CIO Sears Merritt discussing the CIO role as an orchestrator, the discipline of consistency, and strategies for delivering customer-first experiences through enterprise technology and experience.
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