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The rise of the double agent CIO

ID: 80a08390-3978-5a6c-b996-069756f2d7e2

STIX ID: report--80a08390-3978-5a6c-b996-069756f2d7e2

Feed Name: CIO Security

Date Published: 2026-05-04

Date Updated: 2026-05-05

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This article examines how the role of the CIO in B2B SaaS has expanded from internal technology execution to also representing the company externally, highlighting the dual responsibilities of running internal systems and engaging with customers and market stakeholders; it uses Box CIO Ravi Malick’s experience to illustrate the continuity of core CIO challenges (prioritization, modernization, alignment) while emphasizing the evolving external-facing aspects of the role.

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