Enterprise search has a relevance problem. Here’s what to do about it.

The report argues that traditional keyword-based enterprise search no longer meets the needs of modern organizations handling unstructured data (emails, wikis, chats, code, meeting notes). It advocates treating search as a strategic capability and adopting hybrid and AI-powered retrieval (semantic embeddings, retrieval-augmented generation, agentic systems) to improve productivity and decision quality, recommending OpenSearch and a modernization guide for implementation.