Designing for complexity: Lessons from building a digital wallet integration
ID: a0a3e1f5-7faa-58a5-9212-ba42034e0d56
STIX ID: report--a0a3e1f5-7faa-58a5-9212-ba42034e0d56
Feed Name: CIO Security
The author recounts experience integrating digital wallets (e.g., Apple Pay) at Lloyds Bank, arguing that such projects require deep coordination across device manufacturers, payment networks, standards bodies, regulators, and banking platforms. They note that similar complexity patterns are reappearing today as organizations adopt AI platforms, embedded finance, and partner ecosystems.
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