6 ways agentic AI will reshape the enterprise software market

IDC and TBRI commentary argues that the complexity of multiple SaaS applications is a key pain point and that AI can serve as a new interface layer to abstract complexity, automate repetitive processes, and orchestrate work. The piece envisions orchestration agents that route tasks to LLMs, SLMs, or RPA based on efficiency, cost, and energy use, and raises the question of whether incumbents or disruptors (e.g., OpenAI, Anthropic, Palantir, UiPath) will deliver that capability.