7 CRM trends for 2026: AI brings decisive action to customer workflows
ID: bed55687-3147-5811-8063-30966215506d
STIX ID: report--bed55687-3147-5811-8063-30966215506d
Feed Name: CIO Security
The text describes how AI-driven voice agents can handle customer service tasks (e.g., dispute resolution, ordering replacements, dispatching service reps) and how agentic technology can identify and recommend fixes for underlying business process flaws; it also notes that outcome-based pricing is driving organizations to reassess CRM processes to avoid merely automating inefficient workflows.
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